Data protection policy

Welcome to Trellis, a company that belongs to the Importers family. We appreciate that you read our privacy policy carefully so that you can understand the use and management that will be given to the personal data that you provide us for the use of the services that we offer on this website. Trellis reserves the right to vary the content and terms of this policy, at its discretion and when it sees fit, so we appreciate you reviewing the policy each time you use our site.

Trellis respects your data

The protection of your personal data and the security of all the data of our clients is a very important matter that we take into account at Trellis. The personal data collected during the visit to our online store is treated confidentially and only in accordance with the legal provisions.

The protection of personal data and the security of information are part of our company policy.

Responsible authority and contact

The person responsible for the processing of your data is:

Caroline Alvarez

Email: [email protected] Phone: +(809) 541-2104

If you want any information, suggestions and/or claims regarding data protection, we ask you to send us your request, as well as to revoke your consent to the handling of your data:


Caroline Alvarez

Email: [email protected] Phone: +(809) 541-2104

Processing of personal data

Personal data is considered to be any information related to an identified or identifiable natural person, such as names, postal addresses, telephone numbers or email addresses, which express the identity of a person.

We only process your personal data if there is a legal basis for doing so or if you have given us your consent, for example by registering.

We, and our service providers, process your personal data for the following purposes:

· Predominant and legitimate interest on our part in carrying out direct marketing, as long as it is carried out in accordance with data protection regulations and competition laws.

Determination of malfunctions and for safety reasons

Own and third-party advertising, as well as market research and measurement of its scope, within the legally permitted scope or on the basis of consent

· Every time you use the Internet, your browser automatically transmits certain information, which we save in so-called log files.

We retain log files to detect malfunctions and for security reasons (for example to investigate attempted attacks) for a short period of time and then delete them. In case log files need to be retained for longer for testing purposes, they will not be deleted until the relevant incident has been definitively clarified and, in some specific cases, may be passed on to the authorities in charge Of the investigation.

Specifically, the following information is stored in the log files:

o The IP address (internet protocol address) of the device used to access the online offer;

o The Internet address of the website from which the online offer was accessed (so-called source URL or referrer URL);

o The name of the service provider through which the online offer was accessed;

o The name of the files or information recovered;

o The date and time, as well as the duration of the access;

o The volume of data transferred;

o The operating system and information about the Internet browser used, including plug-ins (eg for Flash Player);

o The http status code (eg, “Request successful” or “Requested file not found”).

· As a general rule, we will only transfer your personal data to other controllers when it is necessary to fulfill the contract, when there is an overriding legitimate interest on our part or on the part of a third party or when you have given your consent

In addition, data may also be transferred to other controllers if we have an obligation to do so based on applicable law or by enforceable administrative or judicial orders.

· Transfer of data to service providers. We assign tasks such as marketing services, programming, data hosting and customer service telephone services to third party service providers. We have selected these service providers with the utmost care and subject them to regular checks, in particular to ensure that they process and protect the stored data with due diligence. All our suppliers are obliged to maintain confidentiality and to respect the legal provisions. Service providers may also be other Importers companies.

· Duration of storage and conservation periods

In principle, we will store your data for as long as it is necessary to provide our online offer and the services linked to it or for as long as we have a legitimate interest in continuing to store this data (eg we may still have a legitimate interest in postal marketing). after the fulfillment of a contract). In all other cases, we will delete your personal data, except for those data that we are obliged to keep in compliance with the relevant legal obligations (for example, when there are fiscal and commercial retention periods that oblige us to keep documents such as contracts and invoices during a specified period of time).

· Use of cookies

Cookies are small text files that are stored on your computer when you visit a web page. If you visit this online offer again, your browser will send the cookie content to the respective provider, which will be able to recognize the device. Reading cookies allows us to adapt the design of our online offer to your needs and to make it easier for you to use.

Our website uses mandatory cookies. Your consent is not required for the use of mandatory cookies. The legal basis is our predominant legitimate interest in the use of mandatory cookies to provide you with our online offer. Mandatory cookies cannot be disabled through the “Privacy Settings” function of this website. However, you can generally disable all cookies in your browser. In this case, some functions may not be available in certain areas of the website.

The first time you visit our web pages, a pop-up window will appear asking if you accept the functional cookies that will be installed on your page. You can control the use of cookies retroactively and revoke the

consents already granted with effect for the future. To do this, click on the “Privacy Settings” link at the bottom of the page.

The “Privacy settings” options do not affect the cookies installed during your visits to web pages of other providers.

However, in your browser you can delete or reject all cookies, or accept only some types of cookies, at any time. You can consult information about this in the help functions of your browser. However, this may also result in restrictions when using certain functions.

Some cookies are essential for us to make the online offer available to you securely.

Social plugins

In our online offer we use so-called social plugins from different social networks. These are described one by one in this section.

When using the plugins, your Internet browser establishes a direct connection to the servers of the respective social network. In this way, the respective provider receives the information that your Internet browser has accessed the relevant page of our online offer, even if you do not have a user account with this provider or have not logged in to your account at the time. . The log files (including the IP address) are transmitted directly from your Internet browser to a server owned by the respective provider and, if necessary, stored there.

Plugins are independent extensions of social media providers. Therefore, we have no influence on the extent of data that is collected and stored by social media providers via these plugins.

To obtain information about the purpose and scope of the data collection, the subsequent processing of this data by the social network, as well as about your rights in this matter and the settings available to you to protect your private sphere, see the privacy policy of the respective social network.

If you do not want the providers of social networks to obtain data related to this online offer or to continue to use it, please do not use the plugins of these providers.

· External links

Our online offer may contain links to third-party websites, i.e. to providers that are not associated with us. By clicking on those links, we no longer have any influence on the collection, processing and use of personal data that has been transferred to third parties (such as the IP address or URL of the page containing the link), as the actions of third parties are, by nature, beyond our control. We do not assume any responsibility for the processing of this type of personal data by third parties.

· Security

Our staff and our service providers are obliged to maintain secrecy and to respect the applicable legal provisions on data protection.

We adopt all the necessary technical and organizational measures in order to ensure an appropriate level of protection and protect the data we process, especially against any risk of unintentional or illegal destruction, manipulation, loss, modification or unauthorized disclosure or access. Our security measures are continually improved in accordance with technological advances.

· Your rights

Use the information collected in the section “Responsible authority and contact” to assert your rights. Make sure that we can uniquely identify your identity.

o You have the right to receive information about the processing of your data. To do this, you can exercise your right to information regarding the personal data that concerns you and that we process.

o You have the right to demand that we rectify the data that is incorrect, provided that the legal requirements are met, and that we complete or delete your data. The foregoing does not apply to data that is necessary for billing or accounting purposes or that is subject to a legal retention obligation. As long as it is not necessary to access these data, their processing will be restricted (see below).

o You have the right to demand that we limit the processing of your data, provided that the legal requirements are met.

o You also have the right to receive the data you have provided us in a structured, commonly used and machine-readable format, and, whenever technically possible, to have the data transmitted to a third party.

o Whenever we carry out data processing based on an overriding legitimate interest, as described in this data protection policy, you have the right to object to such processing at any time, for reasons related to your particular situation.

In this case, we will stop processing your personal data, unless, in accordance with the regulations, we can prove compelling legitimate reasons for the treatment that prevail over your interests, rights and freedoms, or the treatment is necessary for the formulation, exercise or the defense of claims.

o Opposition to data processing for direct marketing purposes. In addition, you can object at any time to the processing of your personal data for commercial purposes (“opposition to advertising”). Have in

Please note that your opposition may coincide with the use of your data within the framework of a campaign already underway.

If you have given your consent for the processing of your data, you may revoke said consent at any time with effect for the future.

o You have the right to file a claim with a data protection control authority. To do this, you can contact the data protection supervisory authority that is competent in your place of residence or federal state or that is competent for our group. The competent data protection supervisory authority for our group is the Baden-Württemberg regional commissioner for data protection and freedom of information.

· Modification of the data protection policy

We reserve the right to modify our security and data protection measures, whenever this is necessary due to technical advances. In these cases we will also adapt our data protection policy accordingly. Therefore, we kindly ask you to consult the currently valid version of our data protection policy.